Terms of Service

By placing a pre-order you are automatically agreeing to this policy. It is up to you as a member and customer to read the policies and any associated information related to the pre-order prior to completing your purchase.

By placing a pre-order you are agreeing to purchase an item that is not on hand and ready to ship. You understand that there is a waiting period and you have agreed to this wait by completing your purchase. You will not be issued a refund simply because you feel the wait is too long. Back Stitch has listed an average wait time for prints to come in and for the most part the time frame will apply, but understand that there are circumstances that can cause this time to be extended such as holidays and delays passing through customs. We will do our best to make you aware of these ahead of time or as we are made aware of them, but that may not always be the case. Should there be a time when pre-orders are going to take a substantial amount of time to arrive at SoFlo or headquarters, as determined by Sonja and/or Annelise, BackStitch will have sole discretion in deciding to allow members the opportunity to receive a refund.

It is not completely uncommon for custom prints to arrive flawed. BackStitch SoFlo will do its best to make its members aware of any flaws prior to sending out orders, but there may be certain flaws that are too small to catch when cutting a large amount of orders. In the event that this should happen Sonja and/or Annelise will determine if there will be a full refund or a partial refund depending on the flaw and whether it renders the fabric mostly unusable.  Please note that issues such as smudging or defects along the selvage do not constitute a flaw. We guarantee fabric that is 54" wide, but we print on fabric that is 60" wide. Therefore, any flaw within 6" of the selvage is not considered a flaw due to the remaining 54" width being usable. Any flaw that can be covered by a quarter per yard of fabric will not be considered refundable. Any yard with multiple small flaws or a large flawed area will be refunded at $.55 per inch of fabric that is flawed along each 36" length. Washing or otherwise altering the fabric in any way (e.g., cutting, sewing, marking, etc.)  the fabric prior to discussing the flaws with an admin voids any flaw policy. Members must contact an admin with seven (7) days of receiving their fabric to disclose any flaws; the flaw policy is void as of day eight. Also, please be aware that slight fading of fabrics after washing is not a flaw and you will not be issued a refund for this. We cannot control how you choose to wash your fabric and are therefore not responsible for the outcome of your wash routine. There are tips provided for washing your prints, but as stated we are not responsible for how you choose to prep your fabric. Color variations from the strike offs to the bulk order are not uncommon.  Sonja Prints strike offs to ensure the design is seamless and to verify the quality of the print, size and color tones. However there can be a color variation of 5%-10% difference from the strike off. This is not uncommon, and is not considered a flaw. Should a print be rerun the difference in color and size between the two runs is not considered a flaw. There will be variations due to the nature of printing. They will not be exact. The bulk print can only be compared to the strike off for the round in which it is printed. 

Each customer will have 7 days to inspect their order to insure quality is to their satisfaction. If you happen to find any flaws or have other concerns, we ask that you please contact our admin team on our Facebook page so we may replace or issue partial/full refunds. Any issues or problems with your order that is addressed after the 7 days is not eligible for replacement or refunds. Any issues need to be addressed before washing, cutting, or altering the fabric in any way. No refunds or replacements will be given at anytime after the fabric has been altered from its original condition.   

BackStitch SoFlo Fabrics is not responsible if your order is damaged in anyway during shipping. We do everything we can to securely package your order to ensure it arrives to you undamaged. If you would like extra insurance coverage on your order please leave a note on your purchase and you will be invoiced for it. Please remember that BackStitch SoFlo Fabrics is not responsible for packages once they are shipped. This includes undelivered packages. Once your package shows movement we can not be responsible for the condition it arrives or the time frame it takes to reach you.